Return & Shipping Policies
Returns & Exchanges Policy
Return Window
From the date you receive your purchase, you have 7 days to request a return for a refund.
Online orders only.
After 7 days, items are no longer eligible for a refund but may be exchanged or returned for store credit, pending approval.
Return Eligibility
To qualify for a return, items must:
- Be unworn and unused
- Be in original condition
- Have original tags attached
- Be returned in original packaging
Items that do not meet these requirements will not be accepted.
Final Sale Items
The following items are FINAL SALE and not eligible for return or exchange:
- Sale items
- Hats
- Swimsuits
- Lingerie
- Accessories
- Jewelry
- Footwear
Final Sale Policy Explanation:
Final sale items are deeply discounted and often priced below cost, which makes discounts at this level rare. Because of this, we are unable to accept returns or exchanges on final sale merchandise. If you need help with sizing or fit before purchasing, please reach out—we’re always happy to help.
Please send all returns to:
1500 S. Pearl Street
Denver, CO 80210
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
- If free shipping was applied to your order, a $10 shipping fee will be deducted from your refund
- We recommend using a trackable shipping method or purchasing shipping insurance for items over $75
- We are not responsible for lost or undelivered return packages
Refunds
Once your return is received and inspected, you will receive an email confirming approval or rejection.
If approved, your refund will be issued to the original form of payment.
Please allow time for your financial institution to process the refund.
Returns FAQ
How do I start a return?
Ship your eligible item(s) back to the address listed above within 7 days of delivery. We recommend including your order number in the package. You may also email us for a return label.
Do you accept in-store returns?
Absolutely, online orders can be returned in person.
Can I return an item after 7 days?
After 7 days, items are no longer eligible for a refund but may be approved for exchange or store credit.
What if my item arrives damaged or defective?
Please contact us immediately upon receipt so we can assist you.
How long does it take to receive my refund?
Once approved, refunds are processed promptly. Processing time may vary depending on your bank or credit card provider.
Can I return a final sale item?
No. All final sale items are not eligible for return, exchange, or store credit.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer and are non-refundable.